Shipping & Returns
Domestic Shipping Territories
Currently, Clark Ferrea ships to most states within the United States, including Alaska and Hawaii. Currently Clark Ferrea does not ship wines to the below states:
- Arkansas
- Delaware
- Rhode Island
- Utah
Shipping and Delivery
We ship orders via UPS.
Orders placed by 12pm Pacific Time will usually ship the next day, provided there are no compliance items to resolve about your order. Upon leaving our warehouse, you will receive a shipping confirmation email with tracking numbers, if applicable.
Delayed or Expedited Shipping
Please call (209) 691-0067 or email customer service for assistance.
Shipping Destinations
All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours.
Packaging Options
Our wine is packaged in shipping containers that vary in size depending on the quantity or weight of a shipment. These packages are designed to withstand normal transit conditions. Should you require special packaging requirements please call (209) 691-0067 or email customer service for assistance.
Weather Related Issues that Affect Shipping
Occasionally, exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions. Should a weather hold occur, we will contact you in advance with an estimated ship date from our warehouse.
Delivery Signatures
All wine shipments require a signature upon delivery by someone who is of legal purchase age. We encourage all customers to ship their wine to a location where a person who is of legal purchase age is available to sign for the wine during normal business hours. If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. Shipping charges will apply to the rescheduled shipment.
Standard Return Policy
Your satisfaction is very important to us. If you receive an item that is not to your satisfaction, please contact us within thirty (30) days of your date of purchase. Certain items may not be returned once opened.
Bad/Damaged Merchandise upon Arrival
At Clark Ferrea we are immensely proud of our wine quality. Should you experience an issue with your shipment, please contact us within thirty (30) days of your date of purchase.
Credits and Refunds
Your satisfaction is very important to us, and we realize that sometimes a credit or refund of your order is the right thing to do. Credits and refunds to your account are made directly to your credit card or customer account.